Support
SETPACK is a 2D lighting and production planning tool for iPad, built by a small independent team. If something is broken, confusing, or missing, we want to hear about it — every message is read.
Getting help fast
When you write in, it helps to include:
- Your iPad model and iPadOS version.
- The SETPACK version (Settings inside the app).
- What you expected to happen, and what happened instead.
- Steps to reproduce it, and a screenshot or screen recording if you have one.
We aim to reply within a few business days. SETPACK is made by a small team, so thank you for your patience.
Subscriptions & billing
SETPACK is free to download and includes a free tier. SETPACK PRO is an optional auto-renewable monthly subscription.
- Manage or cancel: open the Settings app on your device → tap your name → Subscriptions → SETPACK. You can also do this in App Store → your profile → Subscriptions.
- Refunds: Apple is the merchant of record for all purchases. Refund requests are handled by Apple at reportaproblem.apple.com.
- Restore a purchase: use “Restore Purchases” on the subscription screen inside the app while signed in with the same Apple Account.
Your data & privacy
SETPACK is local-first. Your sets, lighting plots, and project files stay on your device — we do not collect them and have no access to them. Please keep your own backups of anything important. Full details are in our Privacy Policy.
Beta & TestFlight feedback
If you are testing SETPACK through TestFlight, you can send feedback straight from the TestFlight app (take a screenshot, then tap “Share Beta Feedback”), or email us directly. Beta builds are pre-release and may change; your reports genuinely shape what ships.
Reporting a bug or requesting a feature
Email support@setpack.app with the details above. Feature ideas are welcome too — tell us what you are trying to do on set and we will consider it.